BACKtoGOLF is located at 208 Concourse Blvd., Suite 2, Santa Rosa, CA 95403
Call us: (707) 303-4992
BACKtoGOLF Performance & Fitness Inc. Notice of Data Incident
September 15, 2021 – BACKtoGOLF Performance & Fitness Inc. (“BACKtoGOLF”), a physical therapy provider, has learned of a data security incident that may have impacted the privacy of certain patient data. This notification provides information about the incident and resources available to assist potentially impacted individuals.
What Happened? On June 18, 2021, we discovered that a USB drive containing patient records stored in a secure part of our office was missing. After initial efforts to locate the USB drive were unsuccessful, we decided the best course was to notify all potentially affected individuals as a precaution. We determined that the USB drive likely contained limited amounts of treatment information for some of our former patients. BACKtoGOLF staff then worked diligently to identify and gather contact information needed to notify the potentially affected former patients.
What Information Was Involved? The following personal and protected health information may have been involved in the incident: name, physical therapy treatment notes, and address, if this information was provided to BACKtoGOLF.
What Is BACKtoGOLF Doing? Data privacy and security are among BACKtoGOLF’s highest priorities. BACKtoGOLF has taken steps to help prevent a similar incident from occurring in the future. BACKtoGOLF is also providing notice of this incident to potentially impacted individuals and providing them with information about steps they can take to help protect their information. BACKtoGOLF has also established a toll-free call center to answer questions about the incident. Call center representatives are available Monday through Friday from 6:00 am – 3:30 pm Pacific Time and can be reached at (855) 551-1495.
What You Can Do. BACKtoGOLF encourages individuals to remain vigilant against incidents of identity theft and fraud, to review account statements and explanations of benefits forms, and to monitor free credit reports for suspicious activity and to detect errors.
The privacy and security of all personal and protected health information is a top priority for BACKtoGOLF, and BACKtoGOLF deeply regrets any inconvenience or concern this incident may cause.
BACKtoGOLF is also providing the following information to help those who want to know more about steps they can take to protect themselves and their personal information:
What steps can I take to protect my personal information?
• Please notify your financial institution immediately if you detect any suspicious activity on any of your accounts, including unauthorized transactions or new accounts opened in your name that you do not recognize. You should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities.
• You can request a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies. To do so, free of charge once every 12 months, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting agencies is listed at the bottom of this page.
• You can take steps recommended by the Federal Trade Commission to protect yourself from identify theft. The FTC’s website offers helpful information at www.ftc.gov/idtheft.
How do I obtain a copy of my credit report?
You may obtain a free copy of your credit report from each of the three major credit reporting agencies once every 12 months by visiting http://www.annualcreditreport.com/, calling toll-free 877-322-8228, or by completing an Annual Credit Report Request Form and mailing it to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348. You also can contact one of the following three agencies:
TransUnion
P.O. Box 1000
Chester, PA 19016
1-800-916-8800
www.transunion.com
Experian
P.O. Box 2002
Allen, TX 75013
1-888-397-3742
www.experian.com
Equifax
P.O. Box 740241
Atlanta, GA 30374
1-888-548-7878
www.equifax.com
How do I put a fraud alert on my account?
You may want to consider placing a fraud alert on your credit report. An initial fraud alert is free and will stay on your credit file for one year. The alert informs creditors of possible fraudulent activity within your report and requests that the creditor contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact any of the three credit reporting agencies identified above. Additional information is available at http://www.annualcreditreport.com.
How do I put a security freeze on my credit reports?
You have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, or regular stamped mail, or online by following the instructions found at the websites listed below. You will need to provide the following information when requesting a security freeze (note that if you are making a request for your spouse, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; and (4) address. You may also be asked to provide other personal information such as your email address, a copy of a government-issued identification card, and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. There is no charge to place, lift, or remove a freeze.
Equifax Security Freeze
PO Box 105788
Atlanta, GA 30348
1-800-685-1111
www.equifax.com
Experian Security Freeze
PO Box 9554
Allen, TX 75013
1-888-397-3742
www.experian.com
TransUnion (FVAD)
PO Box 2000
Chester, PA 19022
1-800-909-8872
www.transunion.com
What should I do if my family member’s information was involved in the incident and is deceased?
You may choose to notify the three major credit bureaus, Equifax, Experian and TransUnion, and request they flag the deceased credit file. This will prevent the credit file information from being used to open credit. To make this request, mail a copy of your family member’s death certificate to each company at the addresses below.
Equifax
Equifax Information Services
P.O. Box 105169,
Atlanta, GA 30348
Experian
Experian Information Services
P.O. Box 9701
Allen, TX 75013
TransUnion
Trans Union Information Services
P.O. Box 2000
Chester, PA 19022
What should I do if my minor child’s information is involved in the incident?
You can request that each of the three national credit reporting agencies perform a manual search for a minor’s Social Security number to determine if there is an associated credit report. Copies of identifying information for the minor and parent/guardian may be required, including birth or adoption certificate, Social Security card and government issued identification card. If a credit report exists, you should request a copy of the report and immediately report any fraudulent accounts to the credit reporting agency. You can also report any misuse of a minor’s information to the FTC at https://www.identitytheft.gov/. For more information about Child Identity Theft and instructions for requesting a manual Social Security number search, visit the FTC website: https://www.consumer.ftc.gov/articles/0040-child-identity-theft. Contact information for the three national credit reporting agencies may be found above.
